Frequently Asked Questions
When can I pick up my order?
Pickup is available on Saturdays. Please select your preferred pickup time at checkout. You'll receive a "Ready for Pickup" notification when your order is ready.
Where do I pick up my order?
Pickup location details will be shared in your Ready for Pickup notification once your order is confirmed and ready.
How fresh are your baked goods?
Everything is handmade fresh each week in small batches to guarantee quality. Krave Boxes are available for Saturday pickup only.
Do you accommodate food allergies?
Our products may contain or come in contact with wheat, milk, eggs, soy, peanuts, and tree nuts.
Because all products are prepared in a kitchen where allergens may be present, we cannot guarantee an allergen-free product.
Can I place a custom order?
We'd love to chat! Reach out to us directly for custom orders and special requests. For custom order inquiries, call 302-300-8597.
What if I miss my pickup window?
Please contact us as soon as possible if you're unable to make your pickup time and we'll do our best to accommodate you.
Do you offer delivery?
Currently we offer local pickup only. Stay tuned for updates
Are refunds available?
Because our desserts are freshly prepared for each order, all sales are final. Refunds are not provided for missed or late pickups.
If there is an issue with your order, please contact us so we can review it.
How do I order?
Visit kupcakekraves.com during the weekly preorder window, select your Krave Box and available add-ons, choose your Saturday pickup time, and complete checkout.
Do you ship Kupcake Kraves desserts?
Yes! Kupcake Kraves currently ships select cookies directly to customers.
Do you ship cupcakes?
Not at this time. Cupcakes, cake bars, and other perishable desserts are currently available for local pickup only.We are starting our shipping program with cookies so we can better maintain freshness and quality during delivery.
What days do you ship orders?
We ship food orders on Mondays and Tuesdays only.
Limiting our shipping days helps reduce the chance of your cookies sitting in a carrier facility over the weekend.
When will my order ship?
Your order will be scheduled for the next available Monday or Tuesday shipping date.
If your order is placed after that week's shipping window, it may ship the following week.
Does the shipping date mean my delivery date?
No. Your shipping date is the day your package leaves Kupcake Kraves.
Your actual delivery date will depend on the shipping service selected at checkout and the shipping carrier.
How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery address and the shipping option available for your order.
Will I receive tracking information?
Yes. Once your shipping label is created and your order begins its journey, tracking information will be sent using the contact information provided with your order.
How are the cookies packaged?
Each cookie is individually wrapped in a clear sealed bag to help maintain freshness.
The cookies are then carefully packed inside a shipping box to help protect them during transit.
How fresh will my cookies be when they arrive?
Our cookies are baked fresh before shipping and individually packaged to help preserve their flavor and texture.
For the best experience, we recommend enjoying them shortly after delivery or freezing them for later.
How should I store my cookies?
Keep your cookies sealed in an airtight container at room temperature for short-term storage.
For longer storage, cookies may be frozen. Allow them to thaw before eating or gently warm them for that fresh-baked feel. 🍪
Can I warm my cookies before eating them?
Absolutely!
For an extra gooey bakery-style experience, gently warm your cookie for a few seconds before enjoying. Heating times may vary depending on your microwave or oven.
What if my cookies arrive warm?
Packages may become warm during transportation, especially during warmer months.
Bring your package indoors as soon as possible after delivery and allow the cookies to return to room temperature before enjoying.
What happens if my package is delayed?
Once your order has been accepted by the shipping carrier, delivery timing is outside of Kupcake Kraves' control.
Carrier delays may occur because of weather, holidays, high shipping volume, or transportation issues.
We recommend ordering early if your cookies are needed for a birthday, holiday, party, or other special occasion.
What if I entered the wrong shipping address?
Please contact Kupcake Kraves as soon as possible.
If your order has not yet shipped, we may be able to update the address.
Once your package has been shipped, we cannot guarantee that the address can be changed. Customers are responsible for providing an accurate and complete shipping address at checkout.
What if my package is returned because of an incorrect address?
Additional shipping charges may be required to send the order again.
Because cookies are food products, an order that has spent an extended amount of time in transit may need to be remade before being shipped again.
What if my order arrives damaged?
Please contact Kupcake Kraves within 24 hours of delivery and include:
- Your order number
- Photos of the cookies
- Photos of the shipping box
- Photos of any damaged packaging
- A brief explanation of what happened
We will review the issue and determine the appropriate resolution.
What if one of my cookies cracks during shipping?
Our cookies are carefully packaged, but they are still freshly baked desserts traveling through a shipping network.
Minor cracking, movement, or cosmetic changes may occasionally happen during transit and do not necessarily mean the cookie is damaged or unsafe to enjoy.
Can I get a refund because my package arrived late?
Shipping carrier delivery dates are estimates and are not guaranteed by Kupcake Kraves.
Refunds are generally not provided solely because of a carrier delay when your order was prepared and shipped according to schedule.
Can I send a cookie box as a gift?
Yes! 🎁
You can ship a cookie box directly to a friend, family member, coworker, or someone who simply deserves a box of Kraves.
Be sure to enter the recipient's shipping address during checkout.
Can I order more than one box?
Yes, while supplies are available.
Larger orders may require additional packaging or shipping charges depending on the number of boxes being shipped.
Are the same cookie flavors available every week?
Not necessarily.
Kupcake Kraves may feature different cookie flavors depending on the week's menu, season, holiday, or special release.
That means your shipped Krave Box may get a delicious little wardrobe change from week to week. 🍪✨
Are your shipped cookies allergy-friendly?
Our products may contain or come into contact with wheat, milk, eggs, soy, peanuts, and tree nuts.
All products are prepared in a kitchen where these ingredients may be present, and cross-contact cannot be guaranteed.
Customers with severe food allergies should use caution before ordering.
Can I order shipped cookies and pickup desserts in the same order?
Because shipped products and local pickup products follow different fulfillment schedules, we recommend placing separate orders for shipping and local pickup whenever possible.
Where can you ship?
Available shipping destinations will be shown during checkout. If website allows a shipping option for your address, you will be able to select it before completing your order.
💕 Still Have a Question?
We're happy to help!
Kupcake Kraves
🌐 kupcakekraves.com
📞 302-300-8597