Kupcake Kraves Return & Refund Policy

Because our desserts are freshly made and perishable food items, all sales are final once your order has been received or picked up. We are unable to accept returns or exchanges.

Something Wrong With Your Order?

We want you to enjoy your Krave! 💗 If there is an issue with your order, please contact us as soon as possible after receiving it.

Depending on the situation, Kupcake Kraves may offer an appropriate adjustment, such as a replacement, store credit, partial refund, or another solution. Adjustments are reviewed on a case-by-case basis and are not guaranteed.

For order concerns, please provide:

  • Your name and order number
  • A description of the issue
  • Clear photos of the product and packaging, when applicable

Please note that we cannot provide refunds or replacements for products that have been fully consumed, personal taste preferences, or products that were not stored according to the provided storage instructions.

Questions or concerns?
📞 Call or Text: 302-300-8597

Email -shiniece@kupcakekraves.com

Thank you for choosing Kupcake Kraves! 💗
All Things Yummy, All Things Kraves!

Kupcake Kraves Shipping Policy

We want your Kraves to arrive as fresh and delicious as possible. Please review our shipping policy before placing an order.

📦 Shipping Days

Kupcake Kraves ships food products on MONDAYS and TUESDAYS only.

We intentionally limit our shipping days to help reduce the chance of food products sitting in a carrier facility over the weekend.

Orders are prepared and shipped according to the next available Monday or Tuesday shipping date.

Please remember that the shipping date is the date your package leaves Kupcake Kraves, not the date it will be delivered.

🍪 What We Currently Ship

At this time, Kupcake Kraves ships cookies only.

Cupcakes, cake bars, and other refrigerated or highly perishable desserts are not currently available for shipping.

Local customers may continue to order eligible products for scheduled pickup when available.

🚚 Shipping & Delivery Times

Shipping rates and available shipping services are calculated at checkout based on your delivery address.

Once a package has been accepted by the shipping carrier, delivery times are controlled by the carrier.

Kupcake Kraves cannot guarantee an exact delivery date or delivery time and is not responsible for carrier delays caused by weather, holidays, high shipping volume, incorrect routing, or other circumstances outside of our control.

🏠 Please Double-Check Your Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check:

  • Street address
  • Apartment or unit number
  • City
  • State
  • ZIP code

Kupcake Kraves is not responsible for delays, lost packages, or returned packages caused by an incorrect or incomplete address provided by the customer.

Additional shipping charges may apply if an order must be shipped again because an incorrect address was provided.

☀️ Warm Weather Deliveries

Cookies may become warm or softer during transportation, especially during warmer weather.

We recommend monitoring your tracking information and bringing your package indoors as soon as possible after delivery.

Cookies can be allowed to return to room temperature before serving.

🍪 Freshness & Storage

Our cookies are baked fresh and packaged to maintain quality during shipping.

After receiving your cookies, keep them sealed in an airtight container for the best quality. Cookies may also be frozen if you would like to enjoy them later.

For that fresh-from-the-oven experience, gently warm your cookie before enjoying.

📸 Damaged or Incorrect Orders

Because our products are food items, shipped orders are generally final sale once they have been shipped.

However, if you receive the wrong items or your order arrives significantly damaged, please contact Kupcake Kraves within 24 hours of delivery.

Please include:

  • Your order number
  • A description of the problem
  • Clear photos of the product
  • Clear photos of the shipping box and packaging if the order was damaged during transit

We will review eligible concerns individually and determine the appropriate resolution.

Normal movement, minor cracking, softening, or cosmetic changes that occur during shipping may not qualify as product damage.

🚫 Carrier Delays

Kupcake Kraves cannot issue refunds solely because a carrier delivers a package later than its estimated delivery date when the order was prepared and shipped according to schedule.

We strongly recommend ordering early when cookies are being purchased for a birthday, holiday, event, or other date-specific occasion.

⚠️ Allergen Notice

Kupcake Kraves products may contain or come into contact with common allergens including wheat, milk, eggs, soy, peanuts, and tree nuts.

Products are prepared in a kitchen where these ingredients may be present. Cross-contact cannot be guaranteed.

Customers with severe food allergies should use caution before ordering.

💕 Fresh Kraves, Shipped With Care

Every shipped cookie order is baked and packaged with care before beginning its journey to you.

Shipping days: Monday & Tuesday only
Currently shipping: Cookies only
Cupcakes are not available for shipping at this time.